SHIPPING

Refunds, Returns & Exchanges

1. PAINT OR TINTED PRODUCTS – NO REFUNDS OR EXCHANGES on tinted paint once mixed, whether or not the can has been opened. Customer is responsible for ensuring the color is correct before application. We do not take responsibility for or provide any compensation for paint that has been used.
2. You are responsible for ensuring you have chosen a colour that you like and given us the correct paint code/number for that colour.
3. Paint colours and tints will look different (e.g. darker, brighter, lighter) in different lighting. We strongly recommend purchasing a sample size and painting a sizeable colour swatch to ensure you will be happy with your choice, prior to committing to your choice and purchasing full gallons of paint.
4. No guarantees on re-matching or adjusting of paint colour after purchase. Once some paint is used, a re-match or adjustment may not be possible.
5. With tinted paint, there may be slight variations in colour between different cans. This is unavoidable and we will not be responsible or liable to you to replace the paint. If you order multiple gallons, we recommend intermixing from your paint cans to achieve the best colour consistency, or starting a new can at a corner rather than mid-wall. Please ask us for recommendations.
6. We do not guarantee colour matches to other brands’ paint colours. If you request that we do a colour match to another brand’s chip or paint colour, we will do so to the best of our ability, but we will not be liable to you for any discrepancy in colour.

Online Purchase with Local Store Pickup
Customers who purchased products from our online store and picked up their order our store, may return any eligible products within 14 days. Please bring a copy of your invoice. If you used a credit card for your purchase, please bring the card to the store.

Online Purchase with Local Delivery
Customers who purchased products from our online store and had their product delivered, may return any eligible products to our location within 14 days at their expense. Please bring a copy of your invoice. If you used a credit card for your purchase, please bring the card to the store.

Online Purchase that have been shipped
Customers who purchased product eligible for shipping from our online store will receive their product new and intact, however; may return any eligible products to our location within 14 days at your own expense. The product must be unused, and in new, re-sellable condition. Refund will be processed with a 15% restocking fee.

Online Advertised Prices and In-store prices

We will honor the online advertised price of in-stock items when purchased in-store. Discounts are advertised as a discount from MSRP. Unless otherwise expressly stated, promotions do not overlap and the lowest advertised price (in dollars) will be honored.

Customer Service
If you are not satisfied with your order from West Hillhurst Paint & Design, please call 403-270-9696 and we will make every effort to accommodate you.

Products on Sale

Sale periods are expressly stated in the ad and will not be honored outside of the stated sale period, and is an offer from West Hillhurst Paint and Design Inc only, available in-store and online only. Discounts cannot be combined with other ongoing promotions. Discounts are applied to the MSRP price for the sale items, for gallons and 5-gallon pail sizes only, unless expressly stated otherwise. Applies only to product in-store and not special order products. Discounts are not redeemable for cash or gift cards, nor is it valid toward previous purchases. Standard terms and conditions for paint purchases applies. These terms are subject to change without notice.