Refund policy

Please review this policy carefully — it governs all purchases made in-store and through our online store at westhillhurstpaint.com. Placing an order with us, in person or online, means you agree to these terms.

Tinted & Custom-Mixed Paint

  • No refunds or exchanges on tinted paint once mixed — whether or not the can has been opened.
  • You are responsible for confirming the paint code/colour is correct before purchase, and for confirming the colour is correct before applying it. We take no responsibility, and provide no compensation, for paint that has already been used.
  • Paint colours look different under different lighting (darker, brighter, lighter). We strongly recommend buying a sample size and painting a test swatch before committing to full gallons.
  • We cannot guarantee an exact re-match or adjustment once paint has been mixed or used.
  • Slight colour variation between cans of the same tint is normal and unavoidable. If you're using multiple gallons, intermix cans as you go, or start a fresh can at a corner rather than mid-wall — ask us for guidance.
  • Colour matches to other brands are done on a best-effort basis. We're not liable for discrepancies in cross-brand colour matching.

Returns — In-Store Pickup or Local Delivery

  • Products purchased online and picked up in-store, or delivered locally, may be returned within 14 days of purchase.
  • Bring a copy of your invoice.
  • If you paid by credit card, please bring that card with you.
  • Items must be unused and in new, re-sellable condition.
  • Returns are subject to a restocking fee of $25 or 15% of the item's price, whichever is greater.

Returns — Shipped Orders

  • Products shipped from our online store arrive new and intact. Eligible items may be returned within 14 days of delivery.
  • Return shipping is at the customer's expense.
  • Items must be unused and in new, re-sellable condition, in original packaging.
  • Original shipping charges are non-refundable.
  • Returns are subject to a restocking fee of $25 or 15% of the item's price, whichever is greater.

Damaged, Defective, or Incorrect Orders

  • If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery at [email] or 403-270-9696 with your order number and a photo of the issue.
  • We'll cover return shipping and send a replacement or refund at no extra cost — this doesn't fall under the standard return terms above, and the restocking fee does not apply.

Refunds

  • Once a return is received and inspected, we'll notify you by email of the approval status.
  • Approved refunds are issued to your original payment method, minus any applicable restocking fee, within 5–7 business days.
  • Please allow additional time for your bank or card issuer to post the refund.

Non-Returnable Items

  • Tinted or custom-mixed paint (see above)
  • Special-order items, once ordered
  • Gift cards

How to Start a Return

  • Email [email] or call 403-270-9696 with your order number.
  • We'll confirm eligibility and next steps before you ship or bring anything back.

Customer Service

  • Not satisfied with your order? Call 403-270-9696 or email design@westhillhurstpaint.com — we'll make every effort to make it right.
West Hillhurst Paint + Design
321 19 Street NW, Calgary, AB